Repairs and Maintenance Issues

Power Cut? No Water? No Gas?

Please visit our utilities page:

Gas Leak!

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on:

0800 111 999. (24 hr)


Shut Off Valves

Are you aware of the location of your water/gas/electric shut off valves? These are very important when faced with flooding water, gas leak etc. Please contact your agent or our office and we will happily tell you the location of these.

*** Urgent Repairs ***

If you have an urgent repair, please either call our messaging line on: 01243 785566 ext 1 or email:

*** Repair Terms ***

Please be aware that certain repairs may experience delays which are out of our control.

They include the following:
  1. Parts availability - specialist parts might need to be ordered and then this is down to the supplier’s stock.
  2. If it is an out of hours’ callout - Certain parts are only obtainable within suppliers opening hours.
  3. Access problems - If both parties e.g. tenant and contractor, cannot agree on a suitable day/time for the repair to be carried out - The local contractors we use also have other customers and their own time constraints e.g. do not operate out of hours for minor repairs etc. 
  4. Broken appointments between both parties.

Our recommended contractors:


Fire - Storm Damage - Flooding